I was overcharged on my monthly Aapt phone/Internet bill by $480. I rang Aapt and complained to a lady who spoke very little english about the error. The lady told me she could see I had been overcharged not once but 6 times over the last six months, the lady then said she would fix the problem, was very sorry and would call the next day to confirm the problem had been corrected. After 2 weeks and no phone call I received an email from Aapt stating that I had not payed my bill and my next bill was due. I again Rang Aapt and spoke to a lady who again said she could see the mistake and would clear the problem up. After waiting another 2 weeks I again rang Aapt to see if all was OK with our account and to pay the correct amount, this time Aapt said they could see no problem and I should pay the bills ASAP. The next day Aapt cut my phone connection off! To keep my own phone number of 23 years I had to pay the bill in full before I could move my phone to another company. (Telstra who is no better!)
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I was recently sent a Debt Collection Notice on behalf of AAPT. For the entire life of my use with them I was always $100 in front of my bill. The day I disconnected I ended up over $100 in arrears. When I was talking on the phone to the person who was updating my service disconnection nothing was said about owing money. The first thing I get from them is a debt collection notice. Not even the common courtesy of a telephone call on the number I have always used. When I asked if this could have happened the reply was "I don't see how it is our responsibility". I have paid the bill now but will not be using a second rate company like them again. Worse than Telstra if you can believe that.
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